GrowthPods – Scaling Global Operations for a SaaS Company

We set up an offshore Global Capability Center (GCC) for a SaaS firm, enabling cost-efficient expansion.

Background

A US-based SaaS firm needed an India-based tech support team but lacked experience in GCC setup.

Industry:
SaaS
Location:
United States & India
Services Used :
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Solutions

  • Established a fully functional GCC.
  • Onboarded & trained 50+ professionals.
  • Integrated cloud-based collaboration tools.

Results

  • Reduced operational costs by 70%.
  • Accelerated global expansion.
  • Improved 24/7 tech support.
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